Not quite right? That's okay.

Eligible items may be returned or exchanged within 14 days.

To be eligible for a return, merchandise must be:

• Unworn
• Unwashed
• In its original condition
• Free from odors, makeup, deodorant, pet hair, or other signs of wear
• Returned with original tags attached

Items that do not meet these conditions may not be accepted.

Refunds

Approved returns will be refunded to your original form of payment.

Original shipping charges are non-refundable.

Please allow your bank or payment provider additional processing time for the refund to appear after it has been issued.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping method when sending a return. Jannica cannot be responsible for return packages lost or damaged in transit.

Exchanges

Need a different size or want to exchange your item? We're happy to help when inventory is available.

Because boutique inventory can move quickly, we cannot guarantee that another size or item will still be available when your return reaches us.

SALE + FINAL SALE ITEMS

Sale items are final sale and cannot be returned or exchanged.

Please check sizing and product information carefully before purchasing sale merchandise.

DAMAGED OR INCORRECT ITEMS

If we made a mistake—or your item arrives damaged—please contact us as soon as possible.

Include your order number and photos of the item/problem so we can make it right.

If your return is due to a damaged, defective, or incorrect item, Jannica will cover the return shipping cost.

PACKAGE + DELIVERY ISSUES

Once an order leaves Jannica, tracking information provided by the shipping carrier is the best source for delivery updates.

If tracking shows your package as delivered but you can't locate it, we recommend:

• Checking around your delivery location
• Checking with other members of your household
• Checking with neighbors when appropriate
• Allowing a short period of time, as some carriers mark packages delivered shortly before actual delivery
• Contacting the shipping carrier directly with your tracking number

If you're still having trouble, contact us and we'll help however we reasonably can.

QUESTIONS?

We're a small boutique run by real people, and we'd much rather you ask than wonder.

If you have a question about fit, sizing, shipping, an exchange, or a return, reach out to Jannica and we'll help you figure out the best next step.

Thank you for shopping Jannica. We're glad you're here.